Q: How do I contact support?
A: The fastest way to receive support service from Independence Computer Corp is by calling in, by email or by submitting a ticket on our website. You can also call in and select option #2 for a live team member who will assist you in creating a support ticket.
Q: How does calling support work?
A: If you are within the vicinity we will dispatch a technical team as soon as possible and keep you informed of the time frame. If you are not in the vicinity or if you specifically require remote assistance, we will guide you in setting up the software so we can access and rectify your technical issues.
Q: What are the normal business hours for support?
A: Normal business hours are 9AM to 5PM EST, Monday through Friday.
Q: When e-mailing support or submitting a ticket, what information should I include?
A: Please put the nature of the problem (like “computer virus”) as the subject and include a description in the body of the message.
Q: I called support but no one was available. What should I do?
A: If no one is immediately available to take your call, it means we are busy assisting other valuable clients like yourself so please submit a ticket and your ticket will be entered in the queue immediately.
2013 Holiday Schedule
- New Year’s Day – January 1
- Memorial Day – May 27
- Independence Day – July 4 & 5
- Labor Day – September 2
- Thanksgiving Day – November 28 & 29
- Christmas Day – December 25